The Practitioners Masterclass
Self-Study Series

"Surviving Change"


"This is an excellent reference for anyone involved in change management"
- Mike Pollard, Business Analyst, Business Improvement Unit, Information & Communication Services, University of Dundee, UK



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    • Presented in 12 weekly study units

    • Includes the complete materials of the Practitioners' Masterclass, Quick Guide and Change Management Templates




"Practitioners' Masterclass provides an excellent roadmap for leaders who want to undertake change initiatives. It provides the reader with a comprehensive overview of the many challenges and practical strategies to effectively implement a change initiative."
- Ellis Katsof, Executive Director, Niagara Child and Youth Services




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    Contents and Format


    The study units include:

    • Executive summaries
    • Subject explanation
    • Practical action points
    • Resources for further study
    • Key point summaries
    • Checklists
    • Templates

    Study Unit 1 - Introduction - the context of change - reasons for change failure (16 pages)

    Download a Summary of Study Unit 1
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    Study Unit 2 - Leadership - the emotional realities - leadership priorities - leadership qualities - recognising and leading through transitions as well as the changes (37 pages) + Template

    Download a Summary of Study Unit 2
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    Study Unit 3 - Strategic Planning & Cultural Analysis - understanding cultures their significance and how to change them - how to link strategy to practical implementation and how to achieve the anticipated benefits of the strategy (27 pages) + Templates

    Download a Summary of Study Unit 3
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    Study Unit 4 - Change Models and Methods - popular models and criticisms - pulling it all together & how to use them - critical success factors (24 pages)

    Download a Summary of Study Unit 4
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    Study Unit 5 - Programme Level Implementation - the macro-level view applying a programme management model and tools - how to facilitate all the necessary complex processes that are required for a successful change initiative (22 pages) + Templates

    Download a Study Unit of Lesson 5
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    Study Unit 6 - Task Level Implementation - The key steps for translating vision and strategy into actionable steps - key pointers and guidance for hands-on management to success (16 pages)

    Download a Summary of Study Unit 6
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    Study Unit 7 - Summary Notes - key points for Study Units 1 - 6 in notes and bullet points (16 pages)

    Download a Summary of Study Unit 7
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    Study Unit 8 - Quick Guide Checklists - simple format - based around comprehensive 7 fundamental questions that underpin the whole approach (20 pages)

    Download a Summary of Study Unit 8
    [Opens in new window]

    Study Unit 9 - Change Readiness - Supplementary Report - Strategies for assessing change risk and change readiness, the context - risk vs. readiness, the 2 key parameters, key reference points and metrics, hard and soft tools, the "renewable leader", leading a culture of "readiness for change” + Change Readiness Questionnaires

    Study Unit 10 - Dealing With Resistance - Supplementary Report - Strategies for dealing with resistance to change, understanding the critical disconnects, 5 guiding principle, facilitative leadership, working with supportive sub-cultures, working with informal networks, conflict resolution tips for change management teams, dealing with politics, overcoming silos and turf wars , influence without authority + Templates

    Study Unit 11 - Change Management Templates - For Organisational Leaders + Senior Management - covers key events in the early life cycle of the change initiative that are specific to the power and influence profile and organisational role, stalling points, critical action points, key questions, initial objective, what is most likely to go wrong, quick metrics

    Study Unit 12 - Change Management Templates - For Supervisors + Non Management Employees - these templates recognise that many people using these materials do not have much, or any, power or influence; and in many cases have change imposed upon them, by senior management who neither understand nor apply change processes that work for people.




"I have purchased your materials and find your insights strong and your explanations clear and succinct. Cheers, and thanks again for your resources. They are clear, sensible and useful."
- Ian Smith, Manager – Administrative Change Program, La Trobe University, Australia




    "How will this study series help me - now?"

    The current economic climate is a mess. Sovereign debt is a major threat to economic growth. It's likely to get a whole lot worse before it gets better.

    The rate of change is accelerating. Kotter has said that the scale and pace of change that is impacting organisations now is such that it cannot often be planned for and it increasingly pushes leaders beyond their own capacity to handle it.

    In the present climate, change management is a very necessary survival skill.

    Change management is no longer a niche specialism for the few or just another module on a business course.

    The business advantage now rests with those of us who are prepared, and who have truly grasped and have mastered these skills and thought processes.

    As an intelligent person, I am sure that you appreciate the serious limitations of any free public domain data such as this informational site and the various free email series that I provide - which is why I commend this self study series to you.

    You will learn how to:

    • Sustain the change and maintain momentum

    • Deal with senior management's reluctance to engage

    • Prove that change management is not "fuzzy" and "huggy"

    • Demonstrate how change management delivers ROI

    • Identify and deal with the cultural issues

    • Anticipate and avoid resistance

    • Handle the "laggards" and those who are "stuck"

    • Address "change fatigue" and staff who are "running on empty"

    • Apply templates based on "real life" scenarios



"Good stuff!! I stayed up until 2 this morning after teaching last night, to read all of the materials. Good job!"
- Ken Hurdle, Hurdle Consulting, USA






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